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TERMS&CONDITIONS
Please read our Terms&Conditions carefully.
Orders
To buy products on line you will need to follow the instructions on our "Ordering On-line" section. Details about the products, prices, payment and delivery are outlined on our website.
Navigation of our site is easy to follow using the clearly displayed instructions and you are required to provide us with clear and accurate personal details to complete your purchase. You are consenting to our Terms&Conditions when you click on the "Complete Order" button.
Prices
All products, where relevant, are inclusive of delivery charges and VAT. Prices listed are in £GBP. We reserve the right to change product prices at any time. The price you pay will be confirmed on your order acknowledgment email. We will try to ensure that prices advertised on our site are correct at all times.
If an error has been made regarding a price, we will contact you and ask if you still wish to proceed or cancel your order.
Promotional offers and prices are as stated. No additional discounts will be given except for large quantity orders. For information regarding this please email our Customer Services Team, 9am to 5pm, Monday to Friday only at sales@jakkcuntryfurniture.co.uk
Payment
Payment will be by credit or debit card only. Funds are taken at order point to prevent card fraud.
We reserve the right not to accept an order. See Order Confirmation section. If you have not received an order confirmation email when you have placed an order with us, please contact our Customer Services Team, 9am to 5pm, Monday to Friday only at sales@jakkcountryfurnituredesigns.co.uk to ensure that your order has been accepted. Remember to have your order number handy.
Details provided by you for the purpose of buying goods or services from JAKK must be correct. The credit or debit card you use must be your own and that there are sufficient funds to cover your purchase/s. We reserve the right to ask for verification of authenticity of your credit or debit card details before proceeding with your order.
Availability&Delivery
Goods are available for FREE delivery to UK mainland addresses only. We will need to make special delivery arrangements for goods going to other UK destinations such as the Isle of Wight, Isle of Man, Channel Islands or the Scottish Islands. Orders for Northern Ireland and the Republic of Ireland will also be subject to special delivery arrangements. There will be additional charges for these destinations but this will be advised when your order is confirmed.
If you order goods that are not currently available, our Customer Services Office will contact you immediately by email to advise when the goods are in stock or suggest a suitable alternative. If you are not totally satisfied, our Customer Services Office will arrange to reimburse your payment in full.
Delivery costs are included in the advertised product or service prices (with exceptions for other UK destinations as stated above) where there may be additional charges made and confirmed on your order acknowledgement.
Delivery times stated on the website are approximate but we will make every effort to deliver your order within the time specified. We do not however, accept liability if we fail to deliver on time. Any orders received on Saturday, Sunday, or public holidays will be processed on the next working day. All deliveries will take place during Monday to Friday during working hours only.
Delivery of our products can sometimes be made by third party carriers and this may affect the actual delivery times and are therefore, beyond our control. Please ensure that your delivery address is correct and clear to avoid delays and include a contact telephone number should we need to call you to notify you of any delays. You can also arrange to have goods delivered to an alternate destination if this is more convenient - see alternate delivery address option.
Once your order has been delivered to the specified destination it will be confirmed as delivered and considered as your or your appointed recipient´s responsibility and any loss or damage to goods is at your / their own risk. We prefer not to deliver to addresses where goods will not be signed for.
Any deliveries made to business addresses and signed for by the authorised recipient of deliveries will be accepted as proof of delivery. It is your or the appointed recipient´s responsibility to check the delivery, where possible, before the delivery note is signed. If for any reason this is not possible, then the delivery note should be signed as "unchecked".
In the unlikely event the goods look damaged, you or the appointed recipient should ensure that the delivery note is marked "refused" or, mark it "item damaged". Please notify us of any shortages within 7 workings days.
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